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For our service to function properly, please ensure your phone is unlocked. When you originally purchased your phone from your network operator, it's likely that your operator "locked" your phone to prevent its use with other operators' SIM cards. If this is the case, please call your phone vendor and request an "unlock code". They should unlock the phone but there may be conditions or a cost associated with this. You can also purchase “unlock” codes for your phone from www.uniquephones.com

 Your Bluefire Wireless service is ready to use. Follow the instructions below and you will be up and running in no time!

• Your Global phone number will start with +44. This number is based in the United Kingdom and is printed on the SIM card.
• Your US phone number will start with +1. This number is based in the United States.
• Your PIN number is 4 digits long and is printed on the SIM card.

Turning your phone on in:
Rest of World – Enter 1 followed by your PIN number
US & Canada – Enter 2 followed by your PIN number
 

Recharge minutes anywhere, anytime!

1. Online: Go to www.rechargeminutes.com and recharge your account.
2. Direct from your phone: Dial 191 from your phone and press the send/answer key. Once connected to the recharge line, simply follow the prompts.

Visit www.rechargeminutes.com and sign in with your number and PIN. You will then be able to recharge minutes, edit your account details and settings, check your account history (calling history), view your service details and access your Travel Journal.

Making a Call OUTSIDE the United States or Canada

1. Turn your phone on and when prompted for the PIN, enter 1 followed by your 4 digits PIN
2. When the phone registers with an available network it is ready for use. Dial the country code (44 for the United Kingdom), area code and phone number Example: To call 0207-943-2772 in the UK you need to dial 442079432772
3. Press the call key and please wait. Ignore any messages shown on your screen. You will be disconnected for 10 to 30 seconds, and then your phone will call back
4. Answer the call normally. Your call will be connected after a few seconds. If your phone does not ring back, please try again. Make sure you have entered the correct phone number including the country code and wait for up to 60 seconds for your phone to call back.

Important: Always remember your PIN as you need to enter it into your mobile phone every time you turn your mobile phone on. If you enter your PIN incorrectly 3 times your mobile phone will be blocked. You must then enter the PUK to unblock it.

Making a Call IN the United States or Canada

1. Activate US Calling (if you haven’t already done so) in one of three ways:
   1. Visit www.rechargeminutes.com and follow the prompts
   2. Dial the following toll free number of the country you are in (using a landline or payphone), and follow the prompts of our self-service menu
      • United States & Canada - 1-888-513-8804
      • United Kingdom - 0800-376-2370
      • Australia - 1800-795-252
   3. Speak with a Customer service representative by calling the toll free number of the country you are in
2. Turn your phone on and when prompted for the PIN, enter 2 followed by your 4 digits PIN and press OK.
   When the phone registers with an available network it is ready for use.
3. Dial the country code (1 for the US and Canada, 44 for the United Kingdom, 61 for Australia), area code and phone number.
   Example: To call (213) 337-5555 in the US, you need to dial *121*33375555.
   Example: To call 03 9010-0225 in Australia, you need to dial *613*90100225.
4. The call will connect normally

Please Note: Your ability to make outbound calls in the US and Canada is deactivated 7 days after your last call in the US or Canada, however your US number remains active and will receive calls and text messages for up to nine months after the last use of the service. In addition, your credit is not expired until 9 months after your last call or text message. You can re-activate US Calling in three ways: online at www.rechargeminutes.com, over the phone using our toll free self-service menu, or over the phone with a Customer service representative.

Receiving a Call
There are three ways family & friends can call you.

1. They can dial your Global (44) number (Isle of Man rates apply for the caller). Family and friends in the UK calling you direct from a BT landline will pay only 13p per minute (peak) and 8p per minute (after 6pm), wherever you are. Many UK mobile networks include calls to Isle of Man numbers within their inclusive minute bundles, but family and friends should check with their mobile provider.
2. They can dial your US number preceded by the international direct dialing prefix for the country they are calling from (A per minute surcharge applies to receive calls on your United States number depending on the country you are in).
3. They can call you toll free (*A 39c per minute surcharge applies)
   1. They need to dial the following toll-free number for the country they are calling from:
      USA: 1-866-305-6462
      Germany: 0800-000-6485
      Australia: 1-800-261-038
      France: 0805-101-177
      United Kingdom: 0808-234-7418
      Canada: 1-866-305-6462
   2. At the prompt, they enter your Global (44) or United States (1) number.

Please Note: Your US number remains active and will receive calls and text messages for up to nine months after the last use of the service, even if you have not activated US Calling.

Handy Hints

• When calling to or within a country always dial the country code (i.e. 1 for the United States and Canada, 44 for the United Kingdom, 61 for Australia)
• If you are trying to make a call outside the United States & Canada, and the call back does not occur (or if your phone uses Windows Mobile 2003) or if you hear a message saying the call cannot be completed, please dial *126* followed by the country code, area code and phone number, followed by #
  • Example: If you wish to call 03 9010-0225 in Australia, you would dial *126*61390100225#
  • Example: If you wish to call 0207-943-2772 in the UK, you would dial *126*442079432772#
• If you have an iPhone you will need to configure it. Tap 'Settings', then tap 'Phone', then tap 'SIM Applications', then tap 'Callback', then tap 'Callback mode' and then tap 'Callback 4'. Try to make a call. If this doesn’t work, follow the same procedure but select ‘Callback 5’.
• If you have a Blackberry 9500 (Storm) you will need to configure it. Select ‘Menu”, then tap 'Setup', then tap 'Services', then tap 'Callback', then tap 'Callback mode' and then tap 'Callback 5'.
• If you are experiencing any difficulties finding a network refer to your handset manual for instructions about how to view a list of available Networks and select one.
• In the case of emergencies (Ambulance, Fire or Police) dial 112 to be connected to the local emergency services.

Easy Dial Numbers

A per minute rate may apply.

Online Travel Journal: An automatic record of your trip

You receive a free online Map and Travel Journal with this service. If you have enabled automatic mapping, your online Map will be automatically show where you have been. You can enable or disable automatic mapping at any time using our Easy Dial numbers.

Use your phone to create your own entries and personalize your Travel Journal. You can compose a text message about what you doing and send it to the Easy Dial number 888.

Alternatively sign in online when you get home or while traveling, and personalize your Travel Journal using our user friendly web tools. To view your Travel Journal, go to www.rechargeminutes.com and sign-in with your phone number and PIN.

Voicemail

Voicemail is automatically enabled on your account. A caller will be directed to Voicemail if you don't answer the call, if your phone is busy or switched off. You will be sent a text message when you receive a Voicemail. To retrieve your Voicemail messages, dial 121 and follow the voice prompts.

Auto Recharge

Auto-recharge automatically recharges your account with USD$30 when your balance falls below USD$5. The automatic recharge is instantaneous and you receive a text message when it occurs..

• To enable, dial 171 and press the call, send or OK key
• To disable, dial 393 and press the call, send or OK key

You will receive a message saying Auto-Recharge is either enabled or disabled. You can enable or disable Auto-recharge at any time by signing into your account online. You can also change the minimum balance and the recharge amount.

Call forwarding

Calls to your r Bluefire Wireless number may be forwarded to any other number. You will be charged the standard rate, depending on whether the call is forwarded to a landline or a cell phone.

• To enable, dial 102 followed by the country code and number you wish to forward to, then press the call, send or OK key
• To disable, dial 103 then press the call, send or OK key
  
  

Configuring your Phone for Prepaid Data

Prepaid Data is available in 80 countries and allows you to access the internet, Instant Messaging and email from your phone, and send MMS messages (if you phone has these features).

Your phone must be configured to work with our Prepaid Data service. This involves setting the Access Point Name (APN) to 'mobiledata'. Refer to the following instructions for specific phones.

iPhone - Tap 'Settings', then tap 'General', then tap 'Network', then tap 'EDGE', then select 'Profile 4', then enter the APN as 'mobiledata'. Leave the username/password fields blank. Launch the browser.

Motorola Phones - Select 'Menu', select 'Web Access', select 'Web Sessions', select 'New Entry', enter a valid homepage: http://www.google.com/, enter GPRS APN as 'mobiledata', select 'Launch'.

Nokia phones - Select 'Menu', select 'Settings', select 'Configuration', select 'Personal Configuration Settings', enter a new Access Point, select 'Data Bearer' and choose 'Packet Data', select 'Packet Data Access Point', enter APN as 'mobiledata', exit to main screen, select 'Menu', select 'Web', select 'Go to address', enter a valid homepage: http://www.google.com/

Refer to the website for instructions for other types of phone.

Call diversion/Forwarding from your existing number

You can forward or divert calls from your existing number to your new roaming phone number by entering a short code in your existing phone.

1. Turn your existing phone on
2. Dial **21* followed by your new roaming number, followed by #
   For example **21*447924430000#
3. Press ‘yes/ok/send’
4. You will either see a message on your screen or receive a text message saying that forwarding has been enabled
5. Turn your phone off and on again for the setting changes to take effect. Calls to your existing number will now be forwarded to your roaming number.
6. When you return from your trip, dial ##21# to disable call forwarding.
   Please check with your existing network operator about the cost to forward a call to your new roaming number.