| BLUEFIRE
WIRELESS GSM SIM card service
The SIM card connects
you to our global network, enabling you to save
money on GSM phone calls when traveling abroad.
Insert the card into your phone, which should be
unlocked (see separate document for further
guidance, if required). Ensure your phone is fully
charged. Switch on the phone and you are ready to
go.
Making calls
- As your
service is prepaid, you must have call credit on
your account to make calls. There is $10 credit
on it initially.
- Always dial
numbers with the full international dialing
code, even if you are calling within a country
(for example +447872213682# in UK). On all
phones you will need to put a # after the
telephone number to get it to connect. To get a
+, you may need to keep the key depressed until
the + shows on the screen on most phones. You
can also try making the call in the
format 00447872213682#.
- After dialling
the number, there may be a slight pause as our
service rings you back to connect the call.
Answer normally if it does this.
- You can
contact Bluefire Customer Services by keying
*100*# on your handset, or email customerservice@bluefirewireless.com.
If you have a Bluefire phone, you may not need
to use a #.
Managing your
account
It is important to
put in your details when you activate your card so
you will know about all service upgrades. Go to
www.bluefirewireless.com, click on LOG IN and then
input your SIM number (which is your telephone
number) in the form 447872213682, then Submit. You
will be sent your password by SMS.
Checking your
account balance
Dial *108*# to
check your account balance. Alternatively, you can
go to www.bluefirewireless.com and click on LOG IN,
provided you have activated your account and got a
password.
Recharging your
account (adding credit)
You can recharge or
add credit to your phone using a credit card by
going to www.bluefirewireless.com and clicking on
TOP UP. If you do not have access to the internet,
call Customer Services by dialling *100*# and they
will do it for you. When you have paid for the extra
minutes, you will be given a PIN number to put into
your phone in order to top-up your account.
Alternatively, log in to your online Account Search
page, click on TOP UP and submit the PIN.
Text messages
Your BLUEFIRE
WIRELESS SIM supports standard text messaging (SMS)
for incoming and outgoing messages. Always put the
number in the form +447872213682 with no # at the
end.
Troubleshooting
Go to
www.bluefirewireless.com for troubleshooting
advice.
Voicemail –
using voicemail
Voicemail is
automatically enabled on your account. An inbound
caller will be directed to voicemail if you do not
answer the call within 30 seconds, or if your phone
is turned off. To retrieve your voicemail, you need
to dial ‘*151*#’. To control voicemail, you have
these options:
*151*# Access
messages (plays in the order of lastreceived)
*122*# Turns voicemail on
*123*# Turns voicemail off (disables the function)
Customer Service
We are committed to
providing the best possible customer service.
Contact us by:
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